Warranty

We take pride in providing high-quality lab-created engagement and wedding rings. To ensure your satisfaction, we offer a comprehensive 90-day warranty from the date of purchase. Please review the terms and conditions of our warranty below.

What is Covered:

1. Manufacturing Defects:
   - This warranty covers any defects in materials or workmanship under normal consumer use.
   - Examples include, but are not limited to, structural integrity issues, defects in the setting, or stone fastening problems.

2. Stone Stability:
   - If any gemstone becomes loose or dislodged due to manufacturing defects, we will securely reset the stone.

3. Ring Resizing:
   - One complimentary resizing is covered within the first 90 days of purchase.

What is Not Covered:

1. General Wear and Tear:
   - This warranty does not cover scratches, discoloration, or any signs of normal wear and tear.

2. Loss or Theft:
   - We are not responsible for the loss or theft of your ring or its components.

3. Unauthorized Repairs or Modifications:
   - Any repairs or modifications made by a third party void this warranty.

4. Damage Due to Misuse or Neglect:
   - Damage resulting from improper care, accidents, or misuse is not covered.

Claim Process:

1. Initiating a Claim:
   - To initiate a warranty claim, please contact our customer service team at info@liyagems.com with your purchase details and a description of the issue.

2. Inspection:
   - Once your claim is approved, you will receive instructions on sending your ring to us for inspection.
   - Our team will inspect the ring to determine if the defect is covered under this warranty.

3. Resolution:
   - If the defect is covered, we will repair the ring at no cost to you. In cases where repair is not possible, a replacement may be offered.
   - If the issue is not covered, we will provide you with a cost estimate for the repair.

Additional Information:

- This warranty is valid only for the original purchaser and is non-transferable.
- Proof of purchase is required for all warranty claims.

Care Instructions:

To maintain the beauty and longevity of your lab-created ring, we recommend avoiding exposure to harsh chemicals and storing it in a safe, dry place when not in use. Regular cleaning with a soft cloth will help maintain its shine.

Thank you for choosing Liya Gems. We are committed to ensuring your satisfaction and the long-term enjoyment of your jewelry. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.